Help Center

The Help Center is Helpin's public knowledge base — a branded, searchable, multilingual site built from your external-capable Docs spaces. Customers read it without an account; you author and maintain it entirely from the Docs module.

Pages in this section

• Help center overview — what the public site is and how it's structured.

• Publish documents to the help center — the publish workflow and snapshots.

• Public help center navigation — home page, spaces, collections, and articles.

• Public article pages — rendering, metadata, and feedback.

• Public search — how customers find answers, including AI answers.

• Help center customization & branding — domains, branding, theme, and layout.

• Multilingual / localization — locales, translations, and fallbacks.

• SEO for public docs — search-engine indexing, metadata, and structured data.

• Article feedback — helpful/not-helpful signals and view counts.

• Redirects management — keeping old URLs alive.

• Help center imports — bringing in external help centers.

The 60-second mental model

1. Mark a space external-capable.

2. Set up the help center config (subdomain or custom domain, brand, theme).

3. Publish individual articles from that space.

4. Customers browse your help center at https://{subdomain}.helpin.center (or your custom domain) and read articles at https://{subdomain}.helpin.center/articles/{article-slug}, with full-text search.

5. Iterate in Docs — publish updates when ready; unpublished changes never leak.