Redirects management

URLs change — slugs get renamed, articles move between collections, help centers get imported. The redirects system keeps every old link working automatically, with manual overrides when you need them.

Automatic redirects

Helpin creates redirects for you in the ordinary course of content management:

Event	Redirect created
Article slug change	Old article URL → new article URL
Collection rename	Old collection page → renamed collection page
Article moved between collections/spaces	Old URL → new URL
Imported help center	Every imported article's source URL → its new article URL

That means breaking links on rename is not something you can accidentally do — public readers, search engines, and old tickets keep resolving.

Manual redirects

Admins can add manual redirect rules for cases outside the automatic ones — rebranding domains, migrating a legacy blog, or vanity URLs.

Managing redirects

• Open Redirects from help center administration (admins only).

• The list shows source path, target, type (manual / imported / legacy slug change / automatic), and timestamps.

• Filter by type to audit automatic redirects separately from intentional ones.

• Create, edit, and delete rules; changes take effect immediately on the public site.

How matching works

Redirects match on the public path of the help center (including locale-prefixed paths for translated content). A redirect fires before article resolution, so even removed articles can redirect to their successors.

Migration tip

When importing from another tool, the import produces a redirect map — review it, then let it run. Combined with automatic slug-change redirects, it's the difference between a migration and an outage.