Overview

Helpin Docs is the knowledge layer of the workspace: an internal knowledge base for your team and, when you want it, a public help center for your customers. Documents live in spaces, are organized with collections, and can be drafted, reviewed, versioned, and published — all in one editor.

Core concepts

• Space — the top-level container in Docs. A space is internal (team-only knowledge) or external-capable (eligible to publish a public help center). Spaces can be workspace-wide or restricted to specific teams, and have a configurable review cadence.

• Collection — folders inside a space that group related documents. Collections nest up to two levels deep and can be reordered by drag and drop.

• Document — the primary object. A document has a status (draft, published, or archived), an owner, tags, an icon, and a full revision history.

• Blocks — content inside a document is stored as addressable blocks, which is what makes per-block comments, links, and AI edits possible.

The Docs home page

Open Docs from the workspace sidebar to land on the Documentation page. From here you can:

• Browse every space you have access to, with its collections and documents shown inline.

• Jump into Recent documents and My documents views from the Docs rail.

• Search across all documents from the docs header search.

• Create a new space (pencil-and-template picker included) or a new document.

• Use Arrange mode to reorder spaces and collections by dragging.

How content is structured

Workspace
└── Space (internal or external-capable)
    ├── Collection (level 1)
    │ └── Collection (level 2)
    │       └── Documents
    └── Documents directly in the space

• Every document belongs to exactly one space and optionally one collection.

• Spaces have a visibility (workspace-wide or team-only) and a type (internal or external-capable).

• Collections group documents and nest up to two levels deep — deep enough for sections like "Support → Support Inbox", shallow enough to stay navigable.

What you can do in Docs

• Organize knowledge in spaces (internal or external-capable) and nest collections up to two levels deep.

• Write with a rich editor — callouts, tables, toggles, code blocks, images, videos, Excalidraw whiteboards, and task lists.

• Connect docs to work: embed PM tasks and epics, CRM deals and contacts, and support conversations directly inside a document, or link a doc to any object.

• Draft and publish with status tracking, review schedules, and full version history with restore.

• Let AI agents contribute — agents can author AI-generated sections and submit change proposals for human review.

• Publish chosen spaces to a branded, searchable, multilingual public help center with custom domains and SEO.

• Import existing content from Help Scout or a Nextra-based help center, redirects included.

Where Docs connects to the rest of Helpin

• PM — documents link to epics, tasks, objectives, and sprints; PM objects can embed documents.

• CRM — deals, contacts, and companies can link to docs (proposals, briefs, call notes).

• Support — the AI support agent reads your docs to answer customers, and Coverage Gaps points back at missing documentation.

• Automation — flows can create or update documents, and agents can author or propose doc changes.

How this section is organized

• Docs Workspace — spaces, collections, documents, drafts & publishing, recent views, and version history.

• Editor Features — everything you can put in a document and how collaboration works.

• Permissions & Access — who can read, edit, publish, and administer docs; sharing and module access.

• Help Center — publishing articles publicly, branding, search, localization, SEO, and redirects.

• Imports & Content Migration — bringing existing documentation into Helpin.

Next steps

Head to Spaces to set up your first space, or Documents & the editor to start writing.