Publish documents to the help center

Publishing a document to the help center turns it into a public article with its own slug, SEO metadata, and a live snapshot that customers see.

Prerequisites

• The document's space is external-capable.

• The workspace help center is published (its settings are active).

• You have permission to publish — admins and above can publish.

Publishing an article

1. Open the document and choose Publish to help center.

2. Set a slug — the last part of the public URL. Leave blank to auto-generate it from the title.

3. Confirm. The current version goes live at https://{subdomain}.helpin.center/articles/{article-slug} (or the same path on your custom domain, e.g. https://help.yourcompany.com/articles/{article-slug}).

4. The document header now shows its live slug and last live published time.

What happens on publish

• A publication snapshot is stored per locale — public reads serve that snapshot, not the draft. Ongoing edits in Docs never touch the live article.

• The document's help center metadata (SEO title/description, OG title/description, OG image) can be set per article before or after publishing.

• Slug changes update the article's URL and emit an automatic redirect from the previous slug (see Redirects management).

• Unpublish removes the article from the public site immediately; the doc in Docs stays intact with its content and history.

Publishing states in Docs

The document header communicates public state at a glance:

• Has unpublished changes — the draft differs from the live snapshot; publish to push updates.

• Live published at — when the current snapshot went live.

• Pending change proposals — agent proposals waiting on this article.

Update cadence

Treat public publishing like a release: edit freely in Docs, review diffs via version history, then publish. For structured teams, add the space's review days so articles get re-reviewed on a schedule.