Help center overview

The help center is the public face of Docs: a standalone site that serves your published articles to anyone — customers, prospects, search engines — with no login.

What it is

• A separate public site optimized for reading: fast, server-rendered pages built to be indexed by search engines, clean typography, and a navigation tree mirroring your spaces and collections.

• Built from external-capable spaces — internal spaces are never exposed.

• Hosted at https://{subdomain}.helpin.center by default, with articles at /articles/{article-slug}. You can also use a custom domain (e.g. help.yourcompany.com, same path shape) or a reverse-proxy path — see Help center customization & branding.

What customers see

• Home page — a prominent search box and entry points into each public space.

• Space pages — a sidebar with the collection tree and article list.

• Collection pages — a landing list of articles within a collection.

• Article pages — the rendered document with breadcrumbs, ToC, feedback widget, and related navigation.

• Search — a dedicated search page with full-text matching across all published content.

• Language switcher — when multiple locales are enabled.

What customers never see

• Drafts and unpublished edits (public reads use published snapshots).

• Internal spaces and team-only content.

• Entity embeds and saved-view embeds (internal data blocks are stripped from public rendering).

• Comments, version history, and internal links metadata.

How it relates to Docs

Docs concept	Help center concept
External-capable space	Top-level nav section
Collection	Sidebar group / collection page listing its articles
Document	Article
Publish (admins and above)	Goes live with a public slug
Article metadata	SEO/OG fields per article

The two stay in sync through snapshots: editing in Docs never changes the public site until you publish. That single rule makes the help center safe to author against — "draft boldly, publish deliberately."