Help center imports

Bringing an existing help center into Helpin is a first-class flow: Help Center imports convert external documentation — Help Scout docs or a Nextra-based site — into native Docs content, with redirects, image rewriting, and conversion warnings handled for you.

What imports convert

• Help Scout — collections → spaces/collections, articles → documents, preserving slugs for redirects.

• Nextra-based sites — upload a site archive; MDX/Markdown files, _meta.json navigation, and assets are parsed into the same structure.

Both produce real Helpin documents — editable blocks, tags, and metadata — not pasted HTML.

The import flow

1. Preview — provide the source (Help Scout API key, or a Nextra archive upload). The preview lists collections, article counts, and detected spaces before anything is created.

2. Configure — choose a target space (or create a new one), and whether imported articles start as drafts or published.

3. Run — the import runs as a background job: you can watch progress, and it continues even if you close your browser.

4. Review — when done, a summary shows counts: collections created, articles published/drafted, uncategorized articles, conversion warnings, and more.

What the import handles

• Image re-hosting — external images are copied into Helpin, and the original content is kept so the import can be re-converted later, even if the original site disappears.

• Broken-link detection — links that no longer resolve are reported in warnings rather than silently kept.

• Unsupported components — unusual embeds fall back to HTML blocks (counted in the summary) rather than dropping content.

• Note conversion — common callout/note patterns convert to native callouts.

• Redirect map — every imported article's original URL maps to its new URL, ready to serve (see Redirects management).

After an import

• Spot-check articles with conversion warnings first.

• Decide what to publish: articles can land as drafts so you can review before they go public.

• Re-conversion is available per job if the converter improves — no need to re-import from scratch.