Docs overview

Docs is Helpin's internal knowledge base — one place for team wikis, engineering runbooks, support guides, and product specs, with an optional public face through the help center.

The Docs home page

Open Docs from the workspace sidebar to land on the Documentation page. From here you can:

• Browse every space you have access to, with its collections and documents shown inline.

• Jump into Recent documents and My documents views from the Docs rail.

• Search across all documents from the docs header search.

• Create a new space (pencil-and-template picker included) or a new document.

• Use Arrange mode to reorder spaces and collections by dragging.

How content is structured

Workspace
└── Space (internal or external-capable)
    ├── Collection (level 1)
    │ └── Collection (level 2)
    │       └── Documents
    └── Documents directly in the space

• Every document belongs to exactly one space and optionally one collection.

• Spaces have a visibility (workspace-wide or team-only) and a type (internal or external-capable).

• Collections group documents and nest up to two levels deep — deep enough for sections like "Support → Support Inbox", shallow enough to stay navigable.

Where Docs connects to the rest of Helpin

• PM — documents link to epics, tasks, objectives, and sprints; PM objects can embed documents.

• CRM — deals, contacts, and companies can link to docs (proposals, briefs, call notes).

• Support — the AI support agent reads your docs to answer customers, and Coverage Gaps points back at missing documentation.

• Automation — flows can create or update documents, and agents can author or propose doc changes.

Next steps

Head to Spaces to set up your first space, or Documents & the editor to start writing.