Citation blocks

When AI writes or summarizes, readers deserve to know where the claims came from. Citation blocks (titled Sources by default) attach provenance to a document or to specific AI content, with links and confidence.

What a citation block shows

• Title — usually "Sources".

• Source rows, each with:

  • Type and label — e.g. Support conversation, Docs chunk, or a generic Source.

  • Link — support conversations deep-link into the workspace conversation; docs chunks deep-link to the source document.

  • Confidence — a 0–100% score when the producer provides one.

  • Icons — a message icon for conversations, a book icon for docs chunks.

Where they come from

• AI sections attach their source references automatically when generating — the section's citations render alongside the content it wrote.

• Agents can add citation blocks when authoring proposals, so reviewers can verify claims before approving.

• You can insert one via the slash menu (Sources) and add references manually when you want a hand-written bibliography.

Access and redaction

Citations respect workspace permissions: before a reference is shown as a link, Helpin checks whether the current reader can access the linked object. Inaccessible or redacted references are labeled rather than linked — so public help center pages and restricted readers never get dangling or leaking links.

Best practice

For AI-maintained docs (release notes from support signals, FAQs from coverage gaps), always keep the citation block. It turns "trust me" into "check for yourself" — and it's what the coverage-gap workflow uses to trace an article back to the conversations that motivated it.