Support Settings & Operations
Support settings control how your team and the chat widget work day to day. Canned responses give agents saved replies they insert with a ! shortcut, and conversation tags are workspace-wide labels for filtering and reporting. The Chat Widget settings page configures installation, identity capture, appearance, and availability, while the Inboxes & Routing settings decide which inbox a conversation moves to, which teammate owns an AI handoff, and how support email is forwarded and sent.
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