Chat Widget & Email

Customers reach your team through the embeddable chat widget and by email. These pages cover installing and customizing the widget, identifying visitors as CRM contacts, receiving support email through forwarding routes, email fallback for visitors who leave before you reply, and sending from your own domain.

In this section

• Chat widget overview

• Embed the widget

• Widget customization & preview

• Identify visitors from the widget

• Email channel & email fallback for offline visitors

• Support email forwarding & routes

• Custom sender addresses & domains