AI Support Agent

Helpin's AI support agent answers customers from your connected knowledge sources, cites its sources, asks clarifying questions when needed, and hands off to your team when it can't help. These pages explain how answers are produced, when and how the AI escalates, and where to configure its behavior.

In this section

• AI support agent overview

• Knowledge-base answers

• AI answer citations & source transparency

• AI clarifying questions

• Handoff to human agents

• Stuck detection & same-issue handoff

• Escalation rules

• AI response modes & follow-up limits

• Support AI settings

• Support AI assistant configuration