Choose your notification settings
Pause notifications, mute a workspace, and turn each notification type on or off in the app and by email.
Your notification settings control what Helpin tells you about and how. They're personal: changing them never affects your teammates. Changes save automatically.
Open your notification settings
Select Settings in the sidebar.
Under Personal, select Notifications.
The page has two tabs. Account settings apply across all your workspaces. Workspace settings apply only to the workspace you're in.
Account settings
Setting | What it does |
|---|---|
Pause all notifications | Stops new in-app and email notifications in every workspace until you turn it off |
Email notifications | Turns all notification emails on or off |
Email frequency | Immediately, Daily digest (recommended), Weekly digest or Direct alerts only |
Delivery time | When your digest is sent, in the timezone saved in your profile |
Delivery day | Which day your weekly digest is sent |
Unread notification count | What counts toward the number on the bell: All notifications, Mentions only or No badge |
Delivery time appears when you choose a daily or weekly digest. Delivery day appears only for a weekly digest. For details on how each email option behaves, see Email notifications and digests.
Workspace settings
Mute a workspace
Turn on Mute this workspace to stop your notifications from the current workspace, including support alerts. Your other workspaces aren't affected.
Choose notifications by type
Below the mute switch, each area has a list of notification types with an In-app switch and an Email switch. You only see the areas you have access to.
Area | Notification types |
|---|---|
Support inbox | Customer replies, Teammate mentions |
Projects & docs | Assignments, Agent attention, Status changes, Comments and replies, Mentions, Following, Sprints |
CRM | Signals ready for review |
Integrations | Connection issues (in-app only) |
Select the information icon next to a type to see what it covers. For example, Mentions covers mentions in comments, docs, descriptions and checklists.
Change a notification type
Open the Workspace tab.
Find the notification type.
Turn In-app or Email on or off.
The change applies right away.
How the settings combine
Pause all notifications and Mute this workspace override everything else. Your choices for each type are kept and apply again when you resume or unmute.
If Email notifications is off, no notification emails are sent. Your email switches for each type are saved for when you turn email back on.
A notification type you haven't changed is on in the app, and follows your Email notifications setting for email.
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