Self-hosting overview

Helpin Community is the complete Helpin product, running on your own infrastructure: support, docs and help center, AI agents, projects, CRM with meetings, and automation. It's open source, has no license fee or user limits, and keeps your data on servers you control.

Choose your path

I want to…	Start here
Try Helpin on my laptop	Quickstart
Run Helpin for my team on a server	Install with the CLI, then Deploy on a public server
Manage Docker Compose myself	Install with Docker Compose
Understand what runs where	Architecture & services

What you get

• Every product. Support inbox and chat widget, docs and a public help center, projects, CRM, automation, and AI agents are all enabled by default.

• Your AI, your keys. Connect OpenAI, Anthropic, OpenRouter, or an OpenAI-compatible endpoint. Requests go directly from your server to your provider.

• No telemetry. Nothing is sent to Helpin. The chat widget loads from your own server.

• Batteries included. PostgreSQL, Redis, NATS, Temporal, and S3-compatible storage ship in the bundle. You don't need to run anything else.

• Operated by one CLI. Install, configure, check health, back up, restore, and upgrade with helpin.

How it works

Helpin ships as a Docker Compose bundle with every image pinned by digest. The helpin CLI downloads a verified release, generates secrets and encryption keys, and starts the stack. On a public server, Helpin's built-in Caddy proxy handles HTTPS and certificates for you. You can also put your own reverse proxy in front.

Browser ──HTTPS──▶ Caddy (built in, or your own proxy) ──▶ Helpin (app · help center · files)
                                                    └─ Postgres · Redis · NATS · Temporal · Garage · Agent Runtime

Community or Cloud?

	Community (self-hosted)	Helpin Cloud
Who runs it	You	Helpin
Price	Free, with unlimited users	Per plan
AI providers	Always your own keys	Included, or your own keys on Enterprise
Upgrades and backups	You, using helpin upgrade and helpin backup	Managed for you
License	AGPL-3.0 (SDKs and widget: Apache-2.0)	Commercial
Support	Community	Plan-based, with deployment help on Enterprise

If your company can't use AGPL software, Enterprise offers a commercial license. See pricing.

Before you go to production

1. Deploy on a public server with HTTPS.

2. Set up application email so invitations and password resets work.

3. Choose a signup policy.

4. Schedule backups and test a restore.

5. Work through the security checklist.