Support

Helpin Support is an AI-first shared inbox that brings every customer conversation — chat widget, email, and internal/API — into one workspace. Instead of a traditional ticketing system, Helpin treats each conversation as the primary object: it flows through AI handling, human handoff, and resolution in a single thread that your whole team can see.

What you can do in Support

• Run a shared inbox where every teammate sees the same queue, with personal views (Mine, Waiting) layered on top.

• Let the AI support agent handle routine questions first, then hand off to a human with full context when needed.

• Route conversations automatically with rule-based triage and AI intent routing into team inboxes.

• Work email conversations natively — forward a support address into Helpin, reply from the thread, and track delivery.

• Embed a customizable chat widget on your website with identity capture, business hours, and a built-in help center.

• Close the content loop — Coverage Gaps shows where the AI could not help, so you can fix docs and deflect more volume.

How this section is organized

• Support Inbox — the daily workspace: views, queues, triage, conversation states, and every in-conversation action.

• Chat Widget & Email — installing the widget with lib.js, customizing it, capturing leads, and receiving email.

• AI Support Agent — how AI answers, cites sources, asks clarifying questions, and hands off.

• Live Translate — multilingual conversations (beta).

• Support Knowledge Sources & Coverage — feeding your content to AI and finding documentation gaps.

• Support Settings & Operations — canned responses, tags, and the settings reference.

If you are setting up Support for the first time, start with Support Inbox and then follow the Chat widget overview to install the widget on your site.