Support Inbox

The Support Inbox is where your team works customer conversations from chat and email. These pages cover the inbox layout and views, how conversations move between statuses and AI states, how team inboxes, assignment and routing organize the work, and the tools you use in each conversation — the reply composer, conversation actions, the Details panel and search.

In this section

• Inbox overview

• Conversation list & statuses

• Conversation lifecycle states

• Resolving conversations

• Queue & mailbox management

• Shared Inbox vs Team Inboxes

• Team inbox assignment

• Conversation triage & routing

• Support conversation actions

• Reply composer

• Default workspace & per-inbox sender addresses

• Customer profile drawer

• Search across conversations