Docs

Helpin Docs is the knowledge layer of the workspace: an internal knowledge base for your team and, when you want it, a public help center for your customers. Documents live in spaces, are organized with collections, and can be drafted, reviewed, versioned, and published — all in one editor.

What you can do in Docs

• Organize knowledge in spaces (internal or external-capable) and nest collections up to two levels deep.

• Write with a rich editor — callouts, tables, toggles, code blocks, images, videos, Excalidraw whiteboards, and task lists.

• Connect docs to work: embed PM tasks and epics, CRM deals and contacts, and support conversations directly inside a document, or link a doc to any object.

• Draft and publish with status tracking, review schedules, and full version history with restore.

• Let AI agents contribute — agents can author AI-generated sections and submit change proposals for human review.

• Publish chosen spaces to a branded, searchable, multilingual public help center with custom domains and SEO.

• Import existing content from Help Scout or a Nextra-based help center, redirects included.

How this section is organized

• Docs Workspace — spaces, collections, documents, drafts & publishing, recent views, and version history.

• Editor Features — everything you can put in a document and how collaboration works.

• Permissions & Access — who can read, edit, publish, and administer docs; sharing and module access.

• Help Center — publishing articles publicly, branding, search, localization, SEO, and redirects.

• Imports & Content Migration — bringing existing documentation into Helpin.

If you are new to Docs, start with the Docs overview, then skim Slash commands & block types to see what the editor can do.